When you receive an order through EKM it wont enter our production queue until payment has been made. You can pay for orders manually or setup automatic payments.

Orders that have been received but not yet paid sit in the unpaid order queue. To see your unpaid orders click on the profile section and then unpaid orders. From here you will need to pay for these orders to get them into production. To pay for more than one order at once there is a small checkbox at the top of the page.

If you select this then you will be able to select all of the orders at once. Once you have done this you can use the drop down menu to choose your method of payment. You can pay by debit or credit card or by PayPal. Once the orders have been paid they will enter production.

If you prefer a hands off approach you can set up automatic payments. This means when a customer orders from your store providing you have enough credits in your wallet, the order will automatically pass through to us and enter production without any delay. It works similar to a prepaid mobile phone.

At the top of the homepage there is a black banner with the words Balance and a reference to your current balance. If you click on your balance it will take you to the balance page.

From here you can add in the amount of credits you would like to purchase. You can then choose your preferred payment method.

You need to click the tick box approving that payment will be deducted from my credits automatically when order received from external system.

Now, when an order is received from an external integration if you have enough credits in your balance the order will automatically enter into production and your balance will be deducted.

You will then need to top up credits either on an adhoc basis, daily or weekly to ensure enough credits remain in your account.

If you do not have enough credits your orders will sit in your unpaid order queue awaiting payment. Once you have topped up your credits you will need to go to your unpaid order queue and manually click on each of these orders and click pay by credits. Once you have done this the orders will enter production.