WHAT HAPPENS IF THE SHIPPING ADDRESS IS INCORRECT?

If you notice that the shipping address on an order is incorrect, please notify us as soon as possible at sales@twofifteen.co.uk, including the order number and the correct shipping address.

Providing the order hasn’t yet been shipped, we will be happy to edit the destination and ship to the new address.

However, if the order has already been shipped and the address is incorrect, this isn’t something we will take responsibility for. You can place a duplicate order and we will ship to the correct address, or wait to see if the package is returned to us due to an unsuccessful delivery.

If the address is invalid, the delivery service will return the package to sender once delivery has been attempted (this can take 3-6 weeks for post to be returned). Once we have received the returned parcel, we will notify you via e-mail and await your response.

 

Updated on 4th March 2019

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