If an order is lost/damaged in transit, we take full responsibility for this.
If your customer receives an item that has been damaged in transit, all we ask is that you send an e-mail to firstname.lastname@example.org – include the Order Number & an image of the item, once received we will issue a reprint and ship a replacement out as soon as possible.
We do have to give the delivery service reasonable time to deliver any parcel. However, if you have not received your order and the advised delivery period has past, please e-mail us at email@example.com including the Order Number and we will look into this for you.
If your order has been lost then we will issue a reprint and ship the replacement out to you as soon as possible. This is a rare occurrence but we are aware that it is a possibility and will rectify the situation as soon as we can.